Space
Can I duplicate a Space?
Yes, you can duplicate a Space via the Space Edit UI. Directly underneath your Privacy Settings inside the General Tab, you can find a button with the label "Duplicate". See here for more details.
If I have to upload my ply files, do I have to share them publicly or can I view them privately?
That depends on which privacy setting you set for your Space. You can freely choose between private, link only and public. Depending on this, your center asset is also available.
Colors & Images
How do I change the color of my Space?
When you are in your Space, go to the owner badge in the top left corner and click on the icon. The Space Edit Interface will open. At the bottom you can change the tabs - go to Content and select HUB. Here you can change all colors. See here for more details.
Why do some hub settings allow image uploads, while others don’t?
Images can be applied to the walls, stage, and backwall because these elements are 3D objects with textures that support image mapping.
Center Asset
How to upload a center asset?
When you are in your Space, go to the owner badge in the top left corner and click on the icon. The Space Edit Interface will open. In the General tab you will find a field with the title Center Asset. You can now drag & drop a file into the field or use the upload button.
How to create a fully immersive Splat room? Which settings?
- Upload your Splat asset to the center asset section inside Space Edit UI.
- Then, toggle the option of HUB inside the Content tab.
If I upload a new center asset and forget to delete it, does it affect my available storage?
No, it doesn't affect your available memory. We automatically delete unused files to free up Space but it can take some time until we deleted it fully.
How can I delete my center asset?
To delete your center asset, go to the input field inside the Space Edit UI. Simply click on Icon next to the Center Asset field. Confirm the deletion.
How do I move / rotate / scale a center asset?
As soon as you have uploaded a center asset, icon appears. Click on it and the Gizmo menu will open. You can use this menu to move/rotate/scale your center asset.
Detailed information can be found here.
Is it possible to crop my splat inside Arrival.Space?
You can crop splats via the Gizmo menu. Open the Space Edit UI and click on icon. The icon opens the cutting tool. You can find detailed information here.
How do I create 3D objects/scenes?
There are different methods for creating or scanning 3D objects and scenes. Click the link to explore some handy tools and a quick, easy-to-follow tutorial.
Do I need high-end cameras or scanning equipment to create Gaussian splats?
Not at all — in most cases, your smartphone is all you need. Simply download a scanning app of your choice, capture your favorite objects or places, and share them with the world. You'll find some helpful tools and resources here. .
What is the main difference between center asset and additional content?
The center asset offers additional functionality, including the ability to adjust the collision offset. This allows you to reposition the collision area for Gaussian splats. Additionally, Gaussian splats can be cropped directly within Arrival.Space. These two features are exclusive to the center asset and are not available for additional content.
Collision
I uploaded a collision, but nothing happened. What can I do?
If your collision isn’t working, try reloading the website. After reloading, the collision works properly unless you move the asset again.
Is it possible to auto generate a collision for animated .glb files?
Yes you can generate a collision auto for this. You must have a Pro subscription for this to happen. In the Pro tab you will find a collision toggle at the top, use this to generate a collision. The Space must then be reloaded so that the collision can be applied.
A collision of splats is a different process than a collision of meshes. Note therefore that the collision available as not Pro does not work for meshes, so the field only appears for splats.
My collision doesn't fit anymore - what to do?
Center Asset
If you're working with a collision that you have created or modified, you can adjust its alignment manually. If not, it's often easiest to regenerate the collision instead.
To manually adjust a collision:
- Open the Space Edit UI by clicking the icon.
- Under General, click Center Asset to open the Content Detail tab for the asset.
- Click the icon to make the collision visible.
- The gizmo will now switch to the collision gizmo. Use the arrows to realign the collision as needed.
Additional Content
If the collision is part of additional content (not created or modified by you), you cannot manually realign it. In this case, simply click the star icon to regenerate the collision automatically.
Content List
Annotations
How can I reopen an annotation?
To edit an annotation after its initial placement, you can either double-click on its icon within the space or click directly on the annotation's text. This will open the annotation's editing panel. Section Rich Text Annotations offers a more detailed overview.
Is there a way to restrict annotation view through splats?
Annotations are maintained in the foreground by design. However, you can adjust the point size and visibility distance from the avatar through the settings icon located in the upper right of the annotation menu window.
Sound
Is it possible to add a sound?
Yes, you can add a spatial sound entity via the Button > Sound. You can find out more about it in the section Sound Entity . In addition to that as a Pro user you can add an ambient Intro Sound.Check out the Intro Sound for a detailed explanation.
What is the difference between intro sound and sound entity?
The intro sound is an ambient sound, meaning it plays uniformly in all directions—regardless of where you are in the space.
In contrast, a sound entity is a spatial sound. Its direction and intensity change based on your position in the room, allowing you to perceive where the sound is coming from.
Additional Content
I've added multiple 3D Objects but some of them are not visible - why?
We don’t resize additional 3D objects — they are displayed in their original dimensions.
If your 3D object is extremely large or very small, it might not appear correctly or could be outside the visible area. Please make sure to scale your 3D object appropriately before uploading.
If the object still isn’t visible afterward, feel free to contact us via Discord .
Is it possible to control my animation of a .glb file?
You can play the animation once or loop it.
Additional Features
Can I change the light type?
Yes, with the Pro subscription you can customize your lighting options in Arrival.Space. To do this, go to the Pro tab within Space Edit UI. There you can change the light type from point to directional or spot. You can find more information here
Is it possible to change the default view/ camera mode of each Space?
Yes, this is possible. You can change between a free camera, third person view or first person view, but it is an exclusive feature for Pro customers. More details can be found in section Additional Space settings.
Is there a way to grant someone edit permissions to any of the spaces you created?
Yes this option is available. It’s part of our Enterprise features, please send an enquiry to hello@arrival.space.