Space
Can I duplicate a Space?
Yes, you can duplicate a Space via the Space Edit UI. Directly underneath your Privacy Settings inside the General Tab, you can find a button with the label "Duplicate". See here for more details.
If I have to upload my ply files, do I have to share them publicly or can I view them privately?
That depends on which privacy setting you set for your Space. You can freely choose between `private, link only and public. Depending on this, your center asset is also available.
Colors & Images
How do I change the color of my Space?
When you are in your Space, go to the owner badge in the top left corner and click on the edit icon. The Space Edit Interface will open. At the bottom you can change the tabs - go to HUB. Here you can change all colors. See here for more details.
Why do some hub settings allow image uploads, while others don’t?
Images can be applied to the walls, stage, and backwall because these elements are 3D objects with textures that support image mapping.
Center Asset
How to upload center asset?
When you are in your Space, go to the owner badge in the top left corner and click on the edit icon. The Space Edit Interface will open. In the General tab you will find a field with the title Center Asset. You can now drag & drop a file into the field, use the upload button or insert a link using the link icon.
How to create a fully immersive Splat room? Which settings?
- Upload your Splat asset to the center asset section inside Space Edit UI.
- Then, toggle the option of Show HUB inside the HUB tab.
If I upload a new center asset and forget to delete it, does it affect my available storage?
No, it doesn't affect your available memory. We automatically delete unused files to free up Space but it can take some time until we deleted it fully.
How can I delete my center asset?
To delete your center asset, go to the input field inside the Space Edit UI. Simply click on Icon next to the Center Asset field. Confirm the deletion.
How do I move / rotate / scale a center asset?
As soon as you have uploaded a center asset, icon appears. Click on it and the Gizmo menu will open. You can use this menu to move/rotate/scale your center asset.
Detailed information can be found here.
Is it possible to crop my splat inside Arrival.Space?
You can crop splats via the Gizmo menu. Open the Space Edit UI and click on icon. The icon opens the cutting tool. You can find detailed information here.
How do I create 3D objects/scenes?
There are different methods for creating or scanning 3D objects and scenes. Click the link to explore some handy tools and a quick, easy-to-follow tutorial.
Do I need high-end cameras or scanning equipment to create Gaussian splats?
Not at all — in most cases, your smartphone is all you need. Simply download a scanning app of your choice, capture your favorite objects or places, and share them with the world. You'll find some helpful tools and resources here. .
Collision
I uploaded a collision, but nothing happened. What can I do?
If your collision isn’t working, try reloading the website. After reloading, the collision works properly unless you move the asset again.
Is it possible to auto generate a collision for animated .glb files?
Yes you can generate a collision auto for this. You must have a Pro subscription for this to happen. In the Pro tab you will find a collision toggle at the top, use this to generate a collision. The Space must then be reloaded so that the collision can be applied.
A collision of splats is a different process than a collision of meshes. Note therefore that the collision available as not Pro does not work for meshes, so the field only appears for splats.
Is it possible to control my animation of a .glb file?
You can play the animation once or loop it.
My collision doesn't fit anymore - what to do?
First try reloading the page. If this does not help, you can move the collision by clicking on the eye icon.
If none of this helps and it is not a self-created collision, delete it and generate a new one
Additional Features
Is it possible to add a sound?
Yes, you can add a sound with the Pro subscription. You can also play it in a loop and adjust the volume. Check out the Intro Sound for a detailed explanation.
Can I change the light type?
Yes, with the Pro subscription you can customize your lighting options in Arrival.Space. To do this, go to the Pro tab within Space Edit UI. There you can change the light type from point to directional or spot. You can find more information here
Is it possible to change the default view/ camera mode of each Space?
Yes, this is possible. You can change between a free camera, third person view or first person view, but it is an exclusive feature for Pro customers. More details can be found in section Additional Space settings.
I've added multiple 3D Objects but some of them are not visible - why?
We don’t resize additional 3D objects — they are displayed in their original dimensions.
If your 3D object is extremely large or very small, it might not appear correctly or could be outside the visible area. Please make sure to scale your 3D object appropriately before uploading.
If the object still isn’t visible afterward, feel free to contact us via Discord .