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Login & Registration

Registration possibilities​

Is it possible to register via Apple ID?

Yes, you can also register using your Apple ID and then use it to log in.

Is it possible to register via Google account?

Yes, you can also register using your Google Account and then use it to log in.

I created an account with Gmail. Is it possible to get a password?

Yes, you can easily set a password. Simply click the Continue with E-Mail button and enter your email address. Then, click the Forgot Password button and follow the instructions sent to your email.

Verification​

I didn’t receive a verification email. What can I do?

Sometimes, firewalls or spam filters incorrectly mark verification emails as spam, particularly with company email addresses. Please check your Spam and Blocked folders. If you still can’t find the email, please contact us via hello@arrival.space, and we’ll assist you in resolving the issue.

I registered via Gmail/Apple ID - do I have to verify my account?

No, you don't have to verify your account if you use Gmail or Apple-ID. We also do not send a verification mail if you have registered via Gmail or Apple-ID.

Login​

How do I reset my password from inside Arrival.Space?
  1. Open the side panel and choose Settings.
  2. Switch to the Account tab.
  3. Select Reset Password and follow the reset flow.

You’ll receive an email with a link to create a new password.

How do I set up multi-factor authentication (MFA)?
  1. Open the side panel and choose Settings.
  2. Open Account, then select Two-Factor Authentication.
  3. Confirm the setup, then scan the QR code with an authenticator app or enter the manual setup code.
  4. Enter the time-limited verification code generated by the app to finish.

Store the backup code in a secure location. You can use it if you lose access to your authenticator app.

Which authenticator apps can I use for MFA?

Use an authenticator app that supports time-based one-time passwords (TOTP), such as Google Authenticator, Microsoft Authenticator, Authy, 2FAS Auth, Proton Authenticator, or Aegis Authenticator.

Can multiple people use the same MFA setup?

Yes. During setup, each authorized person can scan the same QR code or enter the same manual setup code in their own authenticator app.

For Google Authenticator, you can also export an existing account from the app and import it on another device. Anyone who receives the setup code or an exported account can generate valid sign-in codes. Share it only through a secure channel and only with people authorized to access the account.

What should I do if I lose access to my authenticator app?

Use the backup code that was provided when MFA was set up. If you do not have the backup code, contact support at hello@arrival.space for help regaining access.

I forgot my password and don't have access to my mail anymore - what can I do?

Please send us an e-mail via hello@arrival.space and we will contact you.

I can't login anymore - why?

Please send us an e-mail via hello@arrival.space and we will send you an e-mail with information.